Latest Branch Information
To minimize health risks from the Coronavirus (COVID-19), we are taking immediate action based on the latest recommendations from the Centers for Disease Control and Prevention (CDC) by limiting lobby access at our branch locations.
Our drive-thru windows will continue to offer full banking services during regular banking hours. Please call us to schedule an appointment to complete any of the following:
- Safe deposit box services
- Essential loan meetings
- New deposit account opening
- Other critical business that cannot be completed over the phone
Be prepared to answer health screening questions when scheduling your appointment. Thank you for your cooperation and understanding.
Communities with Limited Lobby Access
- Cape Girardeau, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Columbia, MO – All Columbia locations will limit lobby access beginning Thursday, March 19, 2020. Lobby visits offered by appointment.
- Dexter, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Greenville, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Jackson, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Piedmont, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Williamsville, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Poplar Bluff, MO – Limited lobby access at Main, North and East Side locations beginning at 3 PM on Thursday, March 19, 2020. Suspended lobby access at the Wal-Mart location beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Puxico, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Sikeston, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
- Van Buren, MO – Limited lobby access beginning at 3 PM on Thursday, March 19, 2020. Lobby visits offered by appointment.
Communities Operating as Usual
- Dudley, MO – Drive-thru facility will keep existing hours.
HERE TO HELP
There are a number of ways you can remotely manage your finances through our suite of secure digital banking products. Review your options below and be sure to contact us if you need assistance.
Online and Mobile Banking Options
First Midwest Bank’s Online Banking platform and mobile banking app are accessible 24/7 and accessible from almost anywhere.
Online and in the app, you can:
- Check your account balance
- View recent transactions
- Transfer money
- Pay your bills
- Set up text and email alerts
- Deposit checks (only available through our app)
If you haven’t already, Enroll in Online Banking
Bank by Phone
With iTalk, your most needed account information is available by just a phone call. Simply call our toll-free telephone banking line anytime 24/7 and access your account balance, account history, transfer funds and more.
iTalk Telephone Banking line: (877) 824-4897. Please have your account number ready. If you haven’t used iTalk before, you will be instructed to setup a PIN.
Online Loan Payments
We have two options for making a payment on your First Midwest loan:
- If you have a deposit account with us, you can transfer funds directly from checking or savings to your loan through your First Midwest Online Banking account. Please contact us if your loan does not appear within your Online Banking account.
- Use the “Make a Loan Payment” option on onemidwest.com to pay with a card or eCheck. Find the link on our homepage or ‘Resources’ tab. Quickly make a one-time payment or create a profile to set up recurring payments.
For assistance with any of the above services or general banking questions, please call us during regular business hours at (573) 785-8461 or send us a secure message.
Message from our President
Dear Valued Customers and Friends,
At First Midwest Bank, the health of our customers, co-workers, and communities is of the utmost importance. With this in mind, we have been closely monitoring, and responding to, the COVID-19 virus, and wanted to provide a status update.
Proactive Response
Having a robust business continuity plan is a requirement of every bank. While you hope never to utilize them, banks still have them, to be prepared for rare situations such as this one. Accordingly, we have a team that has been working very hard on this challenge, and taking actions to safeguard our customers and co-workers:
- Our facilities now have enhanced cleaning practices.
- Our staff has enhanced hygiene practices, consistent with those recommended by the Center for Disease Control and Prevention (CDC).
- We have also tightened our travel/vacation restrictions, including the stoppage of all non-essential work trips.
- Many of our staff will have the ability to work from home.
- Video or teleconferences will be encouraged over in-person meetings.
- Non-contact methods of greeting are now utilized rather than handshakes.
Scammers (unfortunately)
There have already been reports of scammers taking advantage of this situation, by preying on fears. Be extra careful online, on the phone, and in-person at this time. For more information on how to protect yourself from scams, please visit the Federal Trade Commission’s consumer information webpage.
Working Together
It is at times like this when our communities come together to overcome. This is a fluid situation, and changes will likely be necessary before it is over. Please follow the directions from the state, local, and federal government, as they come out. First Midwest Bank will be doing so, and we are here ready to help you.
Sincerely,
Joey McLane
President
